Support
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General FAQs
Everything you need to know about the product and how it works.
At Vozmia, we are committed to providing you with the best customer care experience. Our technical support team is here to address your inquiries, assist you with any issues you may encounter, and ensure you make the most of our telecommunications services.
Whether you need help setting up your account, troubleshooting technical issues, or have questions about our applications, we are here to support you every step of the way.
Please provide complete details about your inquiry so we can offer the most accurate and efficient solution. Your satisfaction is our priority, and we look forward to providing you with an exceptional experience with Vozmia.
Is there a free trial available?
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Do you have a discount for schools?
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Can I use the same phone number I use today?
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How long does it take to get my service up and running?
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Do you have a POTS replacement solution?
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Do you have a business continuity (fail over) solution?
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3 Steps to uncapped commissions
The response time for technical issues will be defined according to the level of the technical problem.
LEVEL 1
Tier 1 technical issues are situations and cases with little or no impact on the functionality of the service.
Maximum response time:
8 hours after opening
a ticket via call or via email to support@vozmia.com.
Maximum resolution period:
72 hours after opening
a ticket via call or via email to support@vozmia.com.
LEVEL 2
Tier 2 technical problems are situations and cases of partial impact on the functionalities of the service.
Maximum response time:
4 hours after opening
a ticket via a call or via email to support@vozmia.com.
Maximum resolution period:
24 hours after opening
a ticket via a call or via email to support@vozmia.com.
LEVEL 3
Level 3 technical problems are situations and cases of complete impact on the functionalities of the service.
Maximum response time:
2 hours after opening
a ticket via a call or via email to support@vozmia.com.
Maximum resolution period:
4 hours after opening
a ticket via a call or via email to support@vozmia.com.
The Service Level Agreement (SLA) terms are considered during business hours within the service hours stipulated in the service contract.
